Impact of New Password Policy on Users

[Mayur Patil2]

Hello Developers,

I was reviewing the post titled "ServiceNow Password Policies – A Complete Guide for Admins".

https://www.servicenow.com/community/platform-privacy-security-blog/everything-you-need-to-know-abou...

I would like to understand which users will be affected when a new password policy is implemented. Specifically, could you please clarify whether all user groups will be impacted by this change?

Additionally, I would like to know if WSAO users will also be affected by the new password policy update.

Thank you in advance for your guidance.

Regards,

Mayur Patil

[Tanushree Maiti]

Hi @Mayur Patil2 

User who has inline password in User (sys_user) table ( including integration user account where admin sets password  for basis auth) , they will be impacted.

If you are using  3rd party authentication like Okta etc , those users will not be impacted.

[jeffreybell]

Generally for WASO you can exclude them from your password policy (WASO = true), from an architecture standpoint I would define the scope as 'Interactive users only. Web Service Access Only accounts, integration users, MID Server users, and service accounts are excluded.'