Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

[NoorulHudaN]

Hello!

I have a scheduled background script that updates the incident.description HTML field.
Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role.
but still the field doesn't update.
- My script uses GlideRecordSecure() for the update
- Field-level ACL on `incident.description` requires the `sn_incident_write` role - which has also been granted to admin user
Still doesn't work.

If I switch to the standard GlideRecord(), it updates correctly.
How to make my script work without stripping the "Secure"

[NoorulHudaN]

How do I select "System" user I don't see that user listed in Access analyzer

[Ankur Bawiskar]

@NoorulHudaN 

please raise a case with ServiceNow

[NoorulHudaN]

@Ankur Bawiskar Thanks, I raised case with them they suggested to use GlideRecord with canRead() method as an alternative.
This method only evaluates the READ ACL, which can improve performance compared to GlideRecordSecure, which evaluates all ACLs (read/write/create/delete).

As per this:  https://therockethq.gitbooks.io/servicenow1/content/index/index/scripting/scripting-concepts/glidere...
It says it is not the best practice.
I'm not too sure here..

[Ankur Bawiskar]

@NoorulHudaN 

I think you can follow what was mentioned in Case

[NoorulHudaN]

Thanks!!