Process Optimization Academy #4 - 8/26/22 - Discover Process Inefficiencies with Finding Definitions

[dangrady510]

In this installment of the ServiceNow Process Optimization Academy we focused on how to use Finding Definitions to discover common process inefficiencies and non conformant process activities.   We cover out of the box finding definitions, different use cases, and we get into the instance and look at how to set up your own finding rules.

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Interested in seeing Process Optimization in action - check out this post which includes a live DEMO

Presentation attached.