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Process Optimization Academy - 7/15/22 - How does in-platform process mining work and creating your first model

First ServiceNow Process Optimization Academy session. We covered a little process mining 101, the role process mining plays in a closed loop optimization process, demo of an end user experience, how to create your first model and some additional res...

dangrady510 by ServiceNow Employee
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Process Optimization Academy #4 - 8/26/22 - Discover Process Inefficiencies with Finding Definitions

In this installment of the ServiceNow Process Optimization Academy we focused on how to use Finding Definitions to discover common process inefficiencies and non conformant process activities.   We cover out of the box finding definitions, different ...

One reason you're unable to cluster in Process Optimization. You get the error "There is no process configuration for.."

So, I'm working with another great customer happily process mining their sn_customerservice_case CSM table when I notice they have empty configuration items device types.  This draws my attention as the time to go from pending-> resolved for these ca...

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How do Process Optimization and Performance Analytics complement each other to drive service excellence?

How do Process Optimization and Performance Analytics complement each other to drive process service excellence? As organizations are striving for service excellence, they are relying on insight into their processes, services portfolio, and vendor se...

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