Process Mining Academy #31 - Customer Service Management

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In this installment of the Process Mining Academy we focus on Process Mining for Customer Service Management.  Process Mining Product Manager Damian Pascale and Customer Service Management Product Manager Inioluwa Adegoke give an overview and demo of how Process Mining can be used to identify inefficiencies in your customer service processes.  

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Be sure to check out the Process Mining Use Case Series

See Process Mining in action - check out this post which includes a live DEMO

Presentation from the session attached below.