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Errors when starting process mining demo projects

Shane Baker
Tera Contributor

‎08-17-2025 06:14 PM

Hi Community!

 

I've just attended a session on Process Mining, where ServiceNow demonstrated the new free-tier demo process mining projects. 

 

I tried to run them myself, both on my base account with process mining roles and on my platform admin account. 

 

I'm not having any luck - it just gives me a generic error. Does anyone have any ideas?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Shane Baker

‎08-18-2025 10:27 PM

Hi @Shane Baker 

Do you have admin rights in your instance? If not, assign them and try again.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Shane Baker
Tera Contributor
In response to Dr Atul G- LNG

‎08-18-2025 10:30 PM

Hey Atul! Yep, I am logged in as my admin account

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Shane Baker

‎08-19-2025 04:20 AM

Are you the creator of this project? Try copying this project and then perform the mining and testing.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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chirag_bagdai
ServiceNow Employee
ServiceNow Employee
In response to Shane Baker

‎08-18-2025 10:55 PM - edited ‎08-18-2025 10:57 PM

It seems like the instance does not have user with "admin" username.

The project is mined based on created_by field, in this case it is "admin" so, in order to fix the issue, you need to update the created_by field by using background script.

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