ER cases- ervice Level Agrement Best Practices
Hello Community, WE are using teh ER module and want to develop SLA, does have best practices on SLA's on ER cases?
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Agile Development 2.0 using Servicnow
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
Agile Development 2.0 using ITIL
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
Resolved! How to enable process mining on customized tables?
My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?
Implementation user stories
Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava
In task mining in data availablity is coming as "Not available "
In task mining in data availablity as "Not available " in the analysis also I am not able to see any graphical representation due to no data is getting pulled ? Has anyone faced this issue ?
I am working on task mining and trying to configure a project , but when i am trying getting errors
I am working on task mining and trying to configure a project , but whenever i am trying to mine a project I am getting a error stating not able to access this pages to thopugh i have admin
Have you tried a Process Mining Evaluation Project? Join upcoming user research with ServiceNow.
We’re looking for people who are currently using, or have previously used a Process Mining Evaluation Project, to participate in a 60min user research session with ServiceNow. Your thoughts and feedback will be critical in helping us to build a bet...
Resolved! Understanding Average Duration in Analyst Workbench
I have setup a very simple project in process mining against our case table and have set the filter so it only captures 1 record. I have filtered down the activity to look at one part of our process which is to "Scope" what is being requested. I am t...
Errors when starting process mining demo projects
Hi Community! I've just attended a session on Process Mining, where ServiceNow demonstrated the new free-tier demo process mining projects. I tried to run them myself, both on my base account with process mining roles and on my platform admin accoun...
Resolved! Process Mining: Book of inefficiencies
Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-cen...
Resolved! Process Mining - Standard version of ServiceNow
Do you need a special license to run the Process Mining on the standard version of ServiceNow (Yokohama release)? I see the example and the option on the Navigation panel. Other than assigning a role, is there anything else needed to make this acti...
What is the content pack I need to install for Process Mining Demand Management in Xanadu?
Hello AllI am new to process mining and trying to see what is available for SPM as content packs that I can install on my personal developer instance to get started. Can you please help with any recommendations on setup to try out SPM Process mining?...
Resolved! Can process mining mine data from an excel?
Hi all, I am currently learning about process mining and investigating whether process mining supports data import from an Excel for analysis or mining. If it does, could anyone point me to a tutorial or guide on how to implement this? Thanks
Custom Virtual Agent Topics are not consider during the report generation in Automation Discovery
@Lener Pacania1 I have generated the report from Automation Discovery for finding my client process automation opportunities. Kindly let me know how to make the Automation Discovery can consider the custom Virtual Agent topics.
