Process Mining: Book of inefficiencies

Petra Kleemann
Tera Contributor

Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook...) does not lead to the mentioned document.

 

Is the "Book of inefficienies" still available and, if so, where can I find it?

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dangrady510
ServiceNow Employee
ServiceNow Employee

Petra,  Please find the content attached.  It is a bit older but still valid.  If you haven't already explored the Process Mining Use Case Series that is also a great source of directional content.   https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329 

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dangrady510
ServiceNow Employee
ServiceNow Employee

Petra,  Please find the content attached.  It is a bit older but still valid.  If you haven't already explored the Process Mining Use Case Series that is also a great source of directional content.   https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329