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a month ago
Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook...) does not lead to the mentioned document.
Is the "Book of inefficienies" still available and, if so, where can I find it?
Solved! Go to Solution.

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3 weeks ago
Petra, Please find the content attached. It is a bit older but still valid. If you haven't already explored the Process Mining Use Case Series that is also a great source of directional content. https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329

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3 weeks ago
Petra, Please find the content attached. It is a bit older but still valid. If you haven't already explored the Process Mining Use Case Series that is also a great source of directional content. https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329