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How to enable process mining on customized tables?

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Wagner Nunes
Tera Contributor

4 weeks ago

My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?

 

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dangrady510
ServiceNow Employee
ServiceNow Employee

3 weeks ago

Best thing to do would be to connect with your account team on this topic and your entitlements.  From a technical perspective you can definitely apply Process Mining to custom applications and tables.  This Academy session details how that would work.  https://www.servicenow.com/community/process-and-task-mining-blog/process-mining-academy-22-process-...  

 

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dangrady510
ServiceNow Employee
ServiceNow Employee

3 weeks ago

Best thing to do would be to connect with your account team on this topic and your entitlements.  From a technical perspective you can definitely apply Process Mining to custom applications and tables.  This Academy session details how that would work.  https://www.servicenow.com/community/process-and-task-mining-blog/process-mining-academy-22-process-...  

 

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Wagner Nunes
Tera Contributor
In response to dangrady510

3 weeks ago

Thanks a lot! I'll contact my account team.

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