How to use multiple table while creating the PO model.
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07-30-2023 04:15 PM
Hi Team,
I am creating a model using Change Table, But I wanted to include another table which has dependency on change table. For eg. I know in the change process most of the times two type of CI(server) involved consider it as primary and secondary CI, Primary CI details saved in table 1 & Secondary CI details saved in table2. I can easily get the primary CI detail from Change table but there is Secondary CI information which has basically the information of affected CI or all the secondary CI which are linked to primary CI. So here requirement is while creating the model I wanted to include both the tables so that I can understand the complete change process and time and other KPI information which involve in this process.
Attaching the Screenshot of table configuration where I am not able to find the option of including second table or data source.

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07-31-2023 06:33 AM
Is the secondary CI information stored in related table? Can you use the related list filter conditions ? This SLA Breach use case example walks through how to use the related list condition builder if you haven't used it before. https://www.servicenow.com/community/process-optimization-blog/how-to-use-process-optimization-to-do...