Reassignment count as a breakdown definition

AnthonyD7481751
Tera Contributor

Hello, I am following the webinar series and in the video "How to create your first ServiceNow Process Mining projects" and there is a very nice guide on creating two sample process projects.

 

The presenter created a project called Jumpstart Assignment Group and is able to add reassignment count as a breakdown definition. I am unable to add it and get two errors

  • Numbers or Integer fields are not allowed. Please select another field.
  • Invalid insert

Does anyone have any idea what could be the issue and how to fix it?

 

Something else I noticed is that I do not see reassignment count in the project builder but it is visible in the advanced view when creating a project

1 ACCEPTED SOLUTION

dangrady510
ServiceNow Employee
ServiceNow Employee

Anthony - We removed Integer fields as a Breakdown option in the Washington release.  But based on customer feedback they are now back in the Xanadu release.

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2 REPLIES 2

dangrady510
ServiceNow Employee
ServiceNow Employee

Anthony - We removed Integer fields as a Breakdown option in the Washington release.  But based on customer feedback they are now back in the Xanadu release.

andrei-olteanu
ServiceNow Employee
ServiceNow Employee

Hello, regarding the difference between advanced view and project builder, in the advanced view there is a classic form limitation that prevents us from filtering those fields, as such you can add it and then you get an error on submission. In the project builder you only see what you are able to configure. Because of this reason we intend to deprecate the platform configuration.