In this installment of the Process Optimization Academy we focus on how to move our process mining efforts from one off science projects to part of our routine. This will support efforts to create a c...
In this installment of the Process Optimization Academy our special guest Manjeet Singh covers Automation Discovery both from an automated solution perspective that is available within the Process Opt...
In this installment of the Process Optimization Academy we spend some time looking at how in-platform processing mining can be applied to HR Service Delivery and Lifecycle Event workflows to identify ...
One the biggest advantages to taking an in-platform approach to process mining is the speed at which you’ll be able to start getting visibility into the reality behind your workflows. In a matter of m...
In this installment of the Process Optimization Academy we cover the "Why and What" of both Continual Improvement Management as well as Automation Center. We cover the prebuilt "connection" between th...
Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
I’ve been lucky enough to travel to many of the cities ServiceNow has used for release names in the past, but I’ve never been to Tokyo. So, I decided to do a little research.Did you know that Tokyo is...
Ready or not here I come!Those words immediately bring many of us back to our childhood and one of our go-to ways to pass the time without an iPad or any other device – a round or two of Hide-and-Seek...
In this new Forbes article, ServiceNow's VIjay Kotu explores how organizations can use process mining to create processes that reflect the actual flow of work versus a designed flow. The result? Fewer...
During the last 5 years Process Mining has seen a rapid global adoption: first in academics and then in corporate business processes. Process Mining combined with Intelligent workflows, and Process Au...
Process Mining can be applied to any process and provides visibility into bottlenecks, shines a light on redundancies and rework, points us towards specific automation opportunities that’ll ultimately...
Stories have been a part of all human cultures since the beginning of time. They are very often the most effective way to communicate any type of information because our brains like to arrange things ...
As a kid who grew up in the 80s, the release of "Top Gun: Maverick" has me feeling a bit nostalgic. All of the previews, the press tour interviews, and clips, transport me back - and I've found myself...
"Do the best you can until you know better. Then when you know better, do better."- Maya Angelou Many times in my life I've been told, "Dan, you know better than that". Probably too many times and too...
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Process Mining Academy #44 - Process Mining for Ag...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
