dangrady510
ServiceNow Employee
ServiceNow Employee

In this installment of the Process Mining Academy Rozmin Parpia, Process Mining Product Manager, focuses on a very important but somewhat under utilized aspect of Process Mining - the finding defintions that surface as improvement opportunities on the Summary and Insights page of a project.  Rozmin walks us through how to take the filter sets we create while we are using the analyst workbench to identify opportunities and turn them into finding definitions that will surface as improvement opportunities on a recurring basis across other projects. 

 

 

 

You can find other Process Mining Academy session here

https://www.servicenow.com/community/process-optimization-blog/process-optimization-academy/ba-p/233...

 

Other important Process Mining content:

Process Mining FAQ

Guide to getting started with ServiceNow Process Mining

Process Mining NowLearning Course

Process Mining Demo

Process Mining Use Case Series

 

Slides attached below