Process Mining Academy #47 - Multi-dimensional Process Mining

[Dan Grady]

In this installment of the Process Mining Academy, Belal Abusaleh walks through multi-dimensional maps (MDM). Multi-dimensional maps let you see how interconnected processes flow across multiple tables in a single unified view. Think of it as moving from a single-lane road map to a full city transit map, where you can spot where traffic is backing up several blocks before you get there.

We cover what MDMs are, two ways to set them up (use case toggles for the fastest path, child entity configuration for full flexibility), and live demonstrations across five workflows: incident SLA breach analysis, approval bottlenecks in the service catalog, HR onboarding lifecycle, an SPM idea-to-project chain, and interaction triage into incidents and cases. Belal also walks through key tips for inter-table connection filtering and using the histogram to isolate long-tail outliers.

Whether you are building your first multidimensional map or looking to expand into more complex multi-table configurations, this session covers the setup, the analysis, and the use cases most likely to surface real improvement opportunities in your environment.

You can find previous Process Mining Academy sessions or register for future sessions here.

Here is some additional Process Mining content that you might want to check out next:

• Guide to getting started with Process Mining
• How to use the Process Mining Evaluation Projects
• Benefits of running Process Mining in a production environment
• Why behind the KPI: How Process Mining complements Performance Analytics
• Process Mining Use Case Series