Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome and built around how Process Mining actually gets used in the real world.
Minute 22: Demand Management
Status reports tell you where a demand sits. They can’t tell you how it got there, or why it stalled.
Often the demand isn’t stuck at all. It’s waiting on the tasks underneath it, an assessment or approval left open for weeks. Process Mining exposes where demand loses velocity, so you can target the fix that moves your pillar KPIs.
New minutes drop weekly. Follow the full series here.
More Process Mining resources
Got a use case you think should be the next Process Mining in Minutes? Let us know in the comments below. Until then, we’ll keep sharing what we learn as we learn it.
