Rozmin Parpia
ServiceNow Employee
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4 hours ago
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.
Minute 20: DevOps Change Velocity - Assess Quality Impact
Your change process looks compliant on paper. But how long are assessments actually taking? And what happens when they take too long?
Process Mining lets you visualize the end-to-end DevOps change process and surface quality issues hiding inside assessment steps. It shows patterns such as "Assessment Longer than 12 hours", adding in days of inefficiency per record and accumulating in years of total wasted time.
Use Improvement Opportunities to measure the real impact of slow or low-quality change assessments. Then apply bottleneck analysis to pinpoint exactly where AI agents can be leveraged to improve quality and velocity whether that's accelerating approvals, flagging high-risk changes earlier, or reducing rework between Assess and Authorize states.
Stop treating change velocity as a reporting metric. Start treating it as a process you can mine, measure, and improve.
New minutes drop weekly. Follow the full series here
Want to go deeper?
Process Mining for DevOps Change Velocity
More Process Mining resources
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