Why and What of In-Platform Process Mining Through "Moving Pictures"

[dangrady510]

Stories have been a part of all human cultures since the beginning of time.

They are very often the most effective way to communicate any type of information because our brains like to arrange things in a simple way, it just makes it easier to remember things.

Every great story has a memorable structure - a beginning, a middle, and an end – that familiar sequence of events makes it easier to recall pieces of information at any particular point in the story than if we just had a big pool of unstructured information to wade through.

Moving pictures, or movies, fundamentally changed storytelling. The structure of a good story remained the same, but they could be told at a faster pace with visuals to enhance the way ideas were communicated.

Like movies, process mining is revolutionizing the way we tell the story of how efficiently our organization is operating.

All our organizations are a collection of interconnecting processes, and every process - like a story - has a structure. Process mining gives us the ability to, in a very rapid fashion, visually tell the true story behind how our organization is operating and more effectively communicate opportunities to increase the speed of getting things done, raise our productivity levels, and remove risk from our processes.

The video clips below walk through the why and what of ServiceNow’s in-platform process mining solution using moving pictures. 

The first video introduces our unique “closed loop” approach to process mining.

And the second is a demonstration of the solution in action, telling the story of a process, in a new, but memorable way.

Why and What of in-platform Process Mining overview presentation

Demo

Useful Content

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Process Mining FAQ

On Demand Process Mining Training(NowLearning)

Process Mining Use Case Series

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How do Process Mining and Performance Analytics complement each other

Interested in additional blog posts on Process Mining, Performance Analytics, Predictive Intelligence and the Virtual Agent?  Check out this Now Intelligence blog carnival.