Process Mining forum
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Resolved! Understanding Average Duration in Analyst Workbench

I have setup a very simple project in process mining against our case table and have set the filter so it only captures 1 record. I have filtered down the activity to look at one part of our process which is to "Scope" what is being requested. I am t...

Errors when starting process mining demo projects

Hi Community! I've just attended a session on Process Mining, where ServiceNow demonstrated the new free-tier demo process mining projects.  I tried to run them myself, both on my base account with process mining roles and on my platform admin accoun...

Shane Baker by • Tera Contributor
  • 7890 Views
  • 13 replies
  • 1 helpfuls

Resolved! Process Mining: Book of inefficiencies

Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-cen...

Resolved! Process Mining - Standard version of ServiceNow

Do you need a special license to run the Process Mining on the standard version of ServiceNow (Yokohama release)?  I see the example and the option on the Navigation panel.  Other than assigning a role, is there anything else needed to make this acti...

pamelaskiba by • Tera Contributor
  • 4849 Views
  • 3 replies
  • 3 helpfuls

Resolved! Can process mining mine data from an excel?

Hi all, I am currently learning about process mining and investigating whether process mining supports data import from an Excel for analysis or mining. If it does, could anyone point me to a tutorial or guide on how to implement this? Thanks

690009819 by • Tera Contributor
  • 2485 Views
  • 1 replies
  • 1 helpfuls

Resolved! No table could be choosen during flow creation

I'm trying to build an app on AES, but I'm facing an issue. My tables have been imported successfully, and now I want to create a flow. However, when I go to Logic and Automation and click Add a Process, I can't select my existing tables. I'm not sur...

yitingh by • Giga Contributor
  • 2684 Views
  • 2 replies
  • 2 helpfuls

Resolved! Automation request plugin

I am not able to create automation request. Whenever I tried to do so, I am getting one message as "Please install automation center plugin". From plugin store, I am not able to see any plugin named as "Automation center plugin". Please guide me with...

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soumyadip28 by • Tera Contributor
  • 2494 Views
  • 2 replies
  • 1 helpfuls