We have some SOP(Standard Operating Procedures) with a list of steps to be followed by the resolver group working on incidents . Ex: whenever an incident is of certain type step 1 is gather type of event and other details step2 is advise specific ma...
Hey Process Mining Gurus!I have my feet wet, but still more new at this... so...To run an Assignment Group Analysis in Process Mining, do I need a new project or can I add a table configuration to an existing project from the same table that is done ...
Hello, Im following the instructions to activate a plugin in my PDI, but im unable to activate the Process Mining Plugin. Is there any way in which we the devs. can try and test this feature? Thanks,Sergio
Hi,I'm configuring process mining on custom CSM table and I'm getting error when I click on Run Root Cause analysis. The error says there is no process configuration for table ServiceNow. Please contact process mining admin. Please see attached scree...
I am trying to figure out if I can use process mining to determine if a related change was removed from an incident. We are looking to get information on incidents that have had change requests removed from them. This will help track down where this ...
Hi,This is error message: Model generation failed as there are no audit logs found for the activities defined in the "(table name)" table configuration. I don't know why this error happens in my table which created as child of "task" table.This first...
Hi,My issue is that I can't add activity definition of type 'Field Values (Default)' when I set project definition in Process Mining. I can't choose anything other than activity definition of type 'Field Values (Date/Time)'. like this pic. However, o...
I'm working on improving some email communications for my company, and I'd like to know how I can clone a specific notification, deactivate the original so I can make changes to the clone in order to see the results in the email logs. Inside the not...
I'm making some adjustments to a workflow. One of the changes I want to implement is sending a notification to the user for whom the ticket is opened for. The notification will be an email message that fires off as soon as the ticket opens, and will ...
Hello, Would anyone on the forum please help me out with a few sample User Stories for the Implementation of the Process Optimization Feature? thank you!
Hi Everyone, in order to create a data source able to get an excel file from a Mid Server I've configured it as below. Unfortunately, it seems that is not working cause once I try to do a Load Test it gives me an error: This mid server do not rec...
Apologies if the forum is not the correct one. We have an issue when one of the Data Sources that pulls data from the SFTP server is giving the error below: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication fa...
