Hi, We are mining on Case table, mining results are showcasing 'Assigned to' which is a reference from sys_user table. We want to to prevent mining on the “assigned to” field across the entire platform (thus not able to mine on assigned to across all...
I'm attempting to Mine some of the provided ITSM content pack Projects without luck, they keep spinning on the "loading" screen. In the logs I see the following related errors like the following:Process Optimization: Process Optimization: Validation ...
We're on Washington DC release with the latest version of PM and the ITSM content pack and provided projects wont load. I'm seeing strange errors, the workspace either spins and spins on loading or gives a strange error. Any thoughts? Loads in sub-pr...
Hi all,Can anyone help me with Continual Improvement reports for CSM?I believe we get some OOTB ones if we install 'Process Mining Content Pack for CSM'. I tried installing that but did not get any OOTB configuration. I need some starting point for r...
From my understanding, Process Mining goes by calendar days which include weekends and holidays. Is there a way to go by business days so our data isn't inflated by the weekends and holidays?
We have a triage group that we are trying to find trends for, so looking for a way to find all incidents that the group has touched. I have figured out how to find the tickets where this group is the first or last group but need to find them in the ...
Hi, I have a couple of questions regarding Process Mining. 1. When the audit attribute is set to TRUE, the table is eligible for mining, i understand. But what about the fields? Should we explicitly mention any fields? or will it take the default fie...
Hey ServiceNow Gurus! I am trying to focus my process mining on specific things and using findings. However in the Automation Discovery there is a selection for Taxonomy and I don't have any good choice but "no taxonomy". I also cannot find where I c...
Hi, As per the Washington release note , Servicenow offers process mining for Digital Portfolio Management. However, I'm not receiving adequate documentation that relates the KPI groups to the process settings. Any lead would be greatly valued. Than...
Hi, I am trying to mine the Demand table data through KPI, I have created KPI, Process definition, Indicator and Process configuration. When i click on 'Initiate Process Mining' UI action, it is not creating Project definition. Kindly find the attach...
We have some SOP(Standard Operating Procedures) with a list of steps to be followed by the resolver group working on incidents . Ex: whenever an incident is of certain type step 1 is gather type of event and other details step2 is advise specific ma...
Hey Process Mining Gurus!I have my feet wet, but still more new at this... so...To run an Assignment Group Analysis in Process Mining, do I need a new project or can I add a table configuration to an existing project from the same table that is done ...
Hello, Im following the instructions to activate a plugin in my PDI, but im unable to activate the Process Mining Plugin. Is there any way in which we the devs. can try and test this feature? Thanks,Sergio
Hi,I'm configuring process mining on custom CSM table and I'm getting error when I click on Run Root Cause analysis. The error says there is no process configuration for table ServiceNow. Please contact process mining admin. Please see attached scree...
I am trying to figure out if I can use process mining to determine if a related change was removed from an incident. We are looking to get information on incidents that have had change requests removed from them. This will help track down where this ...