Forum Posts
Resolved! Reassignment count as a breakdown definition
Hello, I am following the webinar series and in the video "How to create your first ServiceNow Process Mining projects" and there is a very nice guide on creating two sample process projects. The presenter created a project called Jumpstart Assignmen...
Resolved! Improvement Opportunities are not loading for most of the Projects in Process Mining
I am trying to configure projects for Process Mining and have getting issues with the Improvement opportunities. For most of the projects it doesn't load at all, getting the attached error and even if it loads then if we click on Action drop-down it ...
Resolved! Process Mining Cloned instances and Audit Log data
Hello: I am utilizing the ITSM Content Pack to process mine our organisation's incident table. It is regularly cloned to match production. We have an issue with the audit log that impacts the accuracy and efficiency of the PM output: The system Clone...
Resolved! How to block a field from being mined
Hi, We are mining on Case table, mining results are showcasing 'Assigned to' which is a reference from sys_user table. We want to to prevent mining on the “assigned to” field across the entire platform (thus not able to mine on assigned to across all...
Process Mining Workspace Errors
I'm attempting to Mine some of the provided ITSM content pack Projects without luck, they keep spinning on the "loading" screen. In the logs I see the following related errors like the following:Process Optimization: Process Optimization: Validation ...
Process Mining Workspace wont load correctly
We're on Washington DC release with the latest version of PM and the ITSM content pack and provided projects wont load. I'm seeing strange errors, the workspace either spins and spins on loading or gives a strange error. Any thoughts? Loads in sub-pr...
Resolved! Continual Improvement Report for CSM
Hi all,Can anyone help me with Continual Improvement reports for CSM?I believe we get some OOTB ones if we install 'Process Mining Content Pack for CSM'. I tried installing that but did not get any OOTB configuration. I need some starting point for r...
Process Mining Question
From my understanding, Process Mining goes by calendar days which include weekends and holidays. Is there a way to go by business days so our data isn't inflated by the weekends and holidays?
Resolved! Filter a Process Mining Project to find all records for an assignment group
We have a triage group that we are trying to find trends for, so looking for a way to find all incidents that the group has touched. I have figured out how to find the tickets where this group is the first or last group but need to find them in the ...
Process optimization
Hi, I have a couple of questions regarding Process Mining. 1. When the audit attribute is set to TRUE, the table is eligible for mining, i understand. But what about the fields? Should we explicitly mention any fields? or will it take the default fie...
Process Configuration - Taxonomy ---- How to define a new taxonomy?
Hey ServiceNow Gurus! I am trying to focus my process mining on specific things and using findings. However in the Automation Discovery there is a selection for Taxonomy and I don't have any good choice but "no taxonomy". I also cannot find where I c...
Process Mining in Digital Portfolio Management
Hi, As per the Washington release note , Servicenow offers process mining for Digital Portfolio Management. However, I'm not receiving adequate documentation that relates the KPI groups to the process settings. Any lead would be greatly valued. Than...
Initiate Process Mining button is not working for Demand table
Hi, I am trying to mine the Demand table data through KPI, I have created KPI, Process definition, Indicator and Process configuration. When i click on 'Initiate Process Mining' UI action, it is not creating Project definition. Kindly find the attach...
Has anyone implemented Standard Operating Procedures in ServiceNow?
We have some SOP(Standard Operating Procedures) with a list of steps to be followed by the resolver group working on incidents . Ex: whenever an incident is of certain type step 1 is gather type of event and other details step2 is advise specific ma...
