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Resolved! Continual Improvement Report for CSM

Hi all,Can anyone help me with Continual Improvement reports for CSM?I believe we get some OOTB ones if we install 'Process Mining Content Pack for CSM'. I tried installing that but did not get any OOTB configuration. I need some starting point for r...

vaishnaviav by Tera Contributor
  • 1069 Views
  • 1 replies
  • 1 helpfuls

Process Mining Question

From my understanding, Process Mining goes by calendar days which include weekends and holidays. Is there a way to go by business days so our data isn't inflated by the weekends and holidays?

AliciaWang by Tera Contributor
  • 829 Views
  • 1 replies
  • 0 helpfuls

Process optimization

Hi, I have a couple of questions regarding Process Mining. 1. When the audit attribute is set to TRUE, the table is eligible for mining, i understand. But what about the fields? Should we explicitly mention any fields? or will it take the default fie...

Swetham by Tera Contributor
  • 1921 Views
  • 5 replies
  • 0 helpfuls

Process Configuration - Taxonomy ---- How to define a new taxonomy?

Hey ServiceNow Gurus! I am trying to focus my process mining on specific things and using findings. However in the Automation Discovery there is a selection for Taxonomy and I don't have any good choice but "no taxonomy". I also cannot find where I c...

Community Alums by Community Alums  
  • 859 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to set activity definition in Process Mining

Hi,My issue is that I can't add activity definition of type 'Field Values (Default)' when I set project definition in Process Mining. I can't choose anything other than activity definition of type 'Field Values (Date/Time)'. like this pic. However, o...

スクリーンショット 2023-10-27 150341.png
hamar by Tera Contributor
  • 1418 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to Clone an Email Notification?

I'm working on improving some email communications for my company, and I'd like to know how I can clone a specific notification, deactivate the original so I can make changes to the clone in order to see the results in the email logs.  Inside the not...

cwolfe01 by Giga Guru
  • 2102 Views
  • 1 replies
  • 0 helpfuls