Process Mining Question
From my understanding, Process Mining goes by calendar days which include weekends and holidays. Is there a way to go by business days so our data isn't inflated by the weekends and holidays?
Forum Posts
Resolved! Filter a Process Mining Project to find all records for an assignment group
We have a triage group that we are trying to find trends for, so looking for a way to find all incidents that the group has touched. I have figured out how to find the tickets where this group is the first or last group but need to find them in the ...
Process optimization
Hi, I have a couple of questions regarding Process Mining. 1. When the audit attribute is set to TRUE, the table is eligible for mining, i understand. But what about the fields? Should we explicitly mention any fields? or will it take the default fie...
Process Configuration - Taxonomy ---- How to define a new taxonomy?
Hey ServiceNow Gurus! I am trying to focus my process mining on specific things and using findings. However in the Automation Discovery there is a selection for Taxonomy and I don't have any good choice but "no taxonomy". I also cannot find where I c...
Process Mining in Digital Portfolio Management
Hi, As per the Washington release note , Servicenow offers process mining for Digital Portfolio Management. However, I'm not receiving adequate documentation that relates the KPI groups to the process settings. Any lead would be greatly valued. Than...
Initiate Process Mining button is not working for Demand table
Hi, I am trying to mine the Demand table data through KPI, I have created KPI, Process definition, Indicator and Process configuration. When i click on 'Initiate Process Mining' UI action, it is not creating Project definition. Kindly find the attach...
Has anyone implemented Standard Operating Procedures in ServiceNow?
We have some SOP(Standard Operating Procedures) with a list of steps to be followed by the resolver group working on incidents . Ex: whenever an incident is of certain type step 1 is gather type of event and other details step2 is advise specific ma...
To run an Assignment Group Analysis, do I need to create a new project?
Hey Process Mining Gurus!I have my feet wet, but still more new at this... so...To run an Assignment Group Analysis in Process Mining, do I need a new project or can I add a table configuration to an existing project from the same table that is done ...
Resolved! Enable Process Mining (Optimization Core plugin (com.sn_po)) in PDI
Hello, Im following the instructions to activate a plugin in my PDI, but im unable to activate the Process Mining Plugin. Is there any way in which we the devs. can try and test this feature? Thanks,Sergio
Process Optimization/mining Root cause analysis error on CSM table
Hi,I'm configuring process mining on custom CSM table and I'm getting error when I click on Run Root Cause analysis. The error says there is no process configuration for table ServiceNow. Please contact process mining admin. Please see attached scree...
Resolved! Can we use process mining to determine if a related change is being removed from an incident.
I am trying to figure out if I can use process mining to determine if a related change was removed from an incident. We are looking to get information on incidents that have had change requests removed from them. This will help track down where this ...
Resolved! Model generation failed as there are no audit logs found for the activities defined in my table.
Hi,This is error message: Model generation failed as there are no audit logs found for the activities defined in the "(table name)" table configuration. I don't know why this error happens in my table which created as child of "task" table.This first...
Resolved! How to set activity definition in Process Mining
Hi,My issue is that I can't add activity definition of type 'Field Values (Default)' when I set project definition in Process Mining. I can't choose anything other than activity definition of type 'Field Values (Date/Time)'. like this pic. However, o...
Resolved! How to Clone an Email Notification?
I'm working on improving some email communications for my company, and I'd like to know how I can clone a specific notification, deactivate the original so I can make changes to the clone in order to see the results in the email logs. Inside the not...
How do I find the Data Owner of a Catalog Item?
I'm making some adjustments to a workflow. One of the changes I want to implement is sending a notification to the user for whom the ticket is opened for. The notification will be an email message that fires off as soon as the ticket opens, and will ...
