We currently have only the Evaluation Project, as we are in the process of upgrading to the full licensed version. I am trying to determine if Process Mining will be able to provide the performance metrics of how long it takes to action an Incident...
We’re looking for people who are current users of Process Mining (this could be as a Process Mining Administrator, or as an Analyst) to take part in a 60 minute user research session with the ServiceNow Research team. Your feedback will directly in...
I need help as I am trying to export the data in Powerpoint from strategic planning workspaceI need the below points:1. To get the Strategic program data in slide then how should the record created so that it will come in the powerpoint.2. To get the...
I have a flow that currently always asks for approvals. I have a new requirement that if the variable skipApproval is set to Yes it should skip the approval stage and move to the fulfillment stage and create tasks. I am trying to not create additio...
I have a flow that currently always asks for approvals. I have a new requirement that if the variable skipApproval is set to Yes it should skip the approval stage and move to the fulfillment stage and create tasks. I am trying to not create additio...
Can someone help me understand what Category and Subcategory are used for on Business Processes in CMDB?
I have been the process miner myself and never had a chance to use this module IRL. Can you share an example of your favourite discovery/conclusion? Thanks!
Hi All, we have around 500 xml template file so customer is looking to upload all the xml file automatically in one shot into (sys_template table) then how can I upload all xml file automatically ? Is there an out of box or any way to process to i...
This survey takes approximately 5 minutes to complete, and your input directly shapes our product direction. As a user of Process Mining, we’d love to have your perspective represented. Follow this link to complete the survey. Thank you in advanc...
Hello Community, WE are using teh ER module and want to develop SLA, does have best practices on SLA's on ER cases?
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?
Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava
In task mining in data availablity as "Not available " in the analysis also I am not able to see any graphical representation due to no data is getting pulled ? Has anyone faced this issue ?
