Business Process - Class, Category and Subcategory
Can someone help me understand what Category and Subcategory are used for on Business Processes in CMDB?
Forum Posts
Resolved! Give me your most beautiful example
I have been the process miner myself and never had a chance to use this module IRL. Can you share an example of your favourite discovery/conclusion? Thanks!
How to import multiple xml type file automatically into ServiceNow instance ?
Hi All, we have around 500 xml template file so customer is looking to upload all the xml file automatically in one shot into (sys_template table) then how can I upload all xml file automatically ? Is there an out of box or any way to process to i...
Take part in our short survey about your use of Process Mining!
This survey takes approximately 5 minutes to complete, and your input directly shapes our product direction. As a user of Process Mining, we’d love to have your perspective represented. Follow this link to complete the survey. Thank you in advanc...
ER cases- ervice Level Agrement Best Practices
Hello Community, WE are using teh ER module and want to develop SLA, does have best practices on SLA's on ER cases?
Agile Development 2.0 using Servicnow
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
Agile Development 2.0 using ITIL
Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...
Resolved! How to enable process mining on customized tables?
My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?
Implementation user stories
Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava
In task mining in data availablity is coming as "Not available "
In task mining in data availablity as "Not available " in the analysis also I am not able to see any graphical representation due to no data is getting pulled ? Has anyone faced this issue ?
I am working on task mining and trying to configure a project , but when i am trying getting errors
I am working on task mining and trying to configure a project , but whenever i am trying to mine a project I am getting a error stating not able to access this pages to thopugh i have admin
Have you tried a Process Mining Evaluation Project? Join upcoming user research with ServiceNow.
We’re looking for people who are currently using, or have previously used a Process Mining Evaluation Project, to participate in a 60min user research session with ServiceNow. Your thoughts and feedback will be critical in helping us to build a bet...
Resolved! Understanding Average Duration in Analyst Workbench
I have setup a very simple project in process mining against our case table and have set the filter so it only captures 1 record. I have filtered down the activity to look at one part of our process which is to "Scope" what is being requested. I am t...
Errors when starting process mining demo projects
Hi Community! I've just attended a session on Process Mining, where ServiceNow demonstrated the new free-tier demo process mining projects. I tried to run them myself, both on my base account with process mining roles and on my platform admin accoun...
Resolved! Process Mining: Book of inefficiencies
Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-cen...