Process Mining: Book of inefficiencies

[Petra Kleemann]

Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook...) does not lead to the mentioned document.

Is the "Book of inefficienies" still available and, if so, where can I find it?

[Dan Grady · Accepted solution]

Petra,  Please find the content attached.  It is a bit older but still valid.  If you haven't already explored the Process Mining Use Case Series that is also a great source of directional content.   https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329