Activity stream shows admin instead of impersonated user as comment/work note author

[Pinky_setso]

When impersonating a user and adding a comment or work note to an incident or case, the comment is written correctly to the underlying journal record — sys_journal_field.sys_created_by correctly as it shows the impersonated user, but the Activity stream displays the admin account as the author instead of the impersonated user. This occurs in both classic UI and Agent Workspace, on incidents and cases.

[sandeepdutt · Accepted solution]

Hi @Pinky_setso ,

I would look for "glide.audit.track_impersonation" Property and make it false.