Best Practices for Implementing ITSM in ServiceNow

[Abelnicholas]

Hello everyone,

I’m currently working on implementing IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this process.

What are some best practices or key considerations you recommend for a successful ITSM implementation? Are there any common pitfalls to avoid?

Thank you in advance for your insights!

Best,

[Alessandro Alme]

Hi @Abelnicholas.

Maybe ITSM Modernize IT Service Management success pack can help you.

Thanks,

Alessandro.

[Sid_Takali]

Hi @Abelnicholas Refer below threads 

https://www.servicenow.com/community/itsm-blog/best-practices-for-a-successful-itsm-implementation/b... 
https://www.servicenow.com/community/itsm-articles/itsm-standard-welcome-guide/ta-p/2304257