Caller field New Incident vs Updating caller field

[Garygman]

Hello,
Working getting our PROD enviroment fully functional.
Ran across this issue -when opening a new incident the caller field has 4262 options vs 1882 when trying to updated the caller field.
What am I missing here any help is greatly appreicated.

I go to change the caller field I now only have 1882 options

Thank you
Gary

[Najmuddin Mohd · Accepted solution]

Hi @Garygman ,

Can you check the reference qualifier, right-click the Caller field and Configure Dictionary ?


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.