Caller field New Incident vs Updating caller field

Garygman
Tera Contributor

Hello,
Working getting our PROD enviroment fully functional.
Ran across this issue -when opening a new incident the caller field has 4262 options vs 1882 when trying to updated the caller field.
What am I missing here any help is greatly appreicated.

Garygman_0-1737755813153.png

I go to change the caller field I now only have 1882 options

Garygman_1-1737755914805.png

Thank you
Gary

1 ACCEPTED SOLUTION

Najmuddin Mohd
Mega Sage

Hi @Garygman ,

Can you check the reference qualifier, right-click the Caller field and Configure Dictionary ?


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

View solution in original post

1 REPLY 1

Najmuddin Mohd
Mega Sage

Hi @Garygman ,

Can you check the reference qualifier, right-click the Caller field and Configure Dictionary ?


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.