Can't connect to Servicenow Support

[Jessica7]

Hello,
I'm unable to raise my concern to ServiceNow support. It shows this page (attached screenshot), do you have idea on what I should do? I don't have another ServiceNow account. Should I create a new account? I was supposed to ask them about my certifications.

Thank you.

[Ankur Bawiskar]

@Jessica7 

you need to have account on now support page

please reach out to your company's ServiceNow account representative.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Jessica7 

Please speak to your project manager/project Lead/ Operation lead for Now Support Access (Hi portal) . They will help you to get that access if you have your internal project approval.

[Aditya_hublikar]

Hello @Jessica7 ,

To raise concern you just need your corporate credentials (your organization must have an active ServiceNow subscription).

Or You can refer this article last section for contacting servicenow :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ehab Pilloor]

Hi @Jessica7,

You need to raise a request with your manager/ account manager to have a HI Portal account. Once they approve and add relevant roles to your account, you will get the HI Portal access.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor