Hi Community,
I’ve been exploring ways to optimize the ServiceNow upgrade cycle, specifically focusing on the gaps where the native Automated Test Framework (ATF) sometimes requires manual intervention like complex Service Portal widgets and custom UI Builder pages.
I am currently working on a framework called TestMax that focuses on agentic AI-powered test automation. The goal is to generate test cases from requirements automatically, allowing us to map Jira user stories directly to executable Playwright scripts that handle ServiceNow's Shadow DOM and dynamic rendering.
Key areas I'm looking to discuss:
1. Shadow DOM Handling: How are you managing external automation tools with ServiceNow’s unique DOM structure?
2. Beyond Regression: To what extent can we trust AI to perform functional testing on *new* features during an upgrade, rather than just regression?
3. Integration: Strategies for syncing Mammoth-AI technical audits with ServiceNow's skipped record analysis.
In my experience, AI is transforming software testing not by replacing ATF, but by filling the UI-layer gaps that make upgrades "flaky."
I’d love to hear from anyone who has successfully integrated external AI automation testing tools alongside ATF for a more robust CI/CD pipeline.
Keywords: #ServiceNow #ATF #TestAutomation #TestMax #AIinQA #ServicePortal
