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Change Conflict detection workflow

RC19
Tera Expert

Hi All,

 

If there are open conflicts on a change request because of maintenance or blackout schedules, then will the change request be stopped from transitioning to next state? are there any extra approvals and changes in workflow? or does ServiceNow just notifies that there is a conflict and it has be handled offline ?

1 REPLY 1

Rafael Batistot
Kilo Patron

Hi @RC19 

 

Out of the box, ServiceNow does not stop the state transition or trigger extra approvals; it only flags the conflicts as warnings, leaving them to be handled offline.

 

To block the state transition, you must add a custom check in the workflow or flow to prevent progression while active conflicts exist.

 

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