Change Conflict detection workflow
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yesterday
Hi All,
If there are open conflicts on a change request because of maintenance or blackout schedules, then will the change request be stopped from transitioning to next state? are there any extra approvals and changes in workflow? or does ServiceNow just notifies that there is a conflict and it has be handled offline ?
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yesterday - last edited yesterday
Hi @RC19
Out of the box, ServiceNow does not stop the state transition or trigger extra approvals; it only flags the conflicts as warnings, leaving them to be handled offline.
To block the state transition, you must add a custom check in the workflow or flow to prevent progression while active conflicts exist.
This helps other users find accurate and useful information more easily