Chat summarized is not working - any help ?

[henri8]

 

[Maik Skoddow]

Hi @henri8 

I suppose that you as a ServiceNow employee should be sitting near the source of all required information, right?

Apart from that: Without any more insights into your instance, it's difficult to answer your question? Have you checked the syslog table for any helpful information?

Maik

[Mark Roethof]

Hi there,

Would you mind, putting a bit more effort into asking questions? Now you are only posting an image and that's it... I'm sure you can do better than that!

[Abhishek Rai]

@Maik Skoddow 

@Mark Roethof 

I am facing the same issue , chat summarized is not working for my interaction.I am trasffering a chat to live agent from csm portal. I have check all the now assist configuration and everything is active but it is showing that it is not configured for this process, I have setup all the thing agent hands-off and everything but it is still showing also it is not working for sidebar as well.

Please suggest anything what is going wrong.