CIS-ITSM voucher released but still asking for payment while scheduling exam

[SoudarapuN]

Hi Team,

I’ve completed the required training for the CIS – IT Service Management (CIS-ITSM) certification, and my voucher status in Now Learning shows as “Claim.”, it still asks for a payment of USD 450 instead of applying the voucher.

When i try with Learning Credits .It shows 

[Ankur Bawiskar]

@SoudarapuN 

as already mentioned you should login to now learning with your partner email address

Example: abc.test@infosys.com

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SoudarapuN]

i have access to Partner Portal I can login to partner portal

[Ankur Bawiskar]

@SoudarapuN 

please connect with your reporting manager or person who manages the now learning from your company side.

that person can help

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Nikhil Bajaj9]

Hi @SoudarapuN ,

Talk tio your Manager or try to get info from your colleagues that who is managing partner portal. Once you know the peron- ask the process to register.

[Anand2799]

Hi @SoudarapuN ,

Verify your account is connected to your company and is active.

Navigate to My university account > My company access

Thanks

Anand