Hi Experts,
I have 2 issues currently
Issue 1:
Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field called "department". I cannot see the department value. In the "Verify the employee requesting this case" side you can see "Product Management" as department. I even checked the HR Profile is also having same department Can someone please help here.
Issue 2:
How the User table and HR profile sync happen? The issue is currently in our user table the employee number is not synced with HR Profile "Employee Number". I saw that a post "Solved: Sync HR profile to User rofile - ServiceNow Community" and @Ankur Bawiskar you reply to the post was helpful however you said to RUN IT once? And that is a Script include it's not a schedule job right how to run that after adding the desired fields. So My current employee numbers in user table should be available in HR Profile table. Do we need to add them manually or is there any way ?
This is a priority issue for me now. Please help on this.
Thanks in advance.
Hi @bhaavani ,
You Navigate to "HR Agent Workspace" at bottom let you can find the setting icon, click that and it will open the page configuration. And under "Case Creation" tab provide the value of the fields that you want to display.
If my response helped, please mark it as correct.
Reagrds,
Madhuri
Hi @bhaavani ,
You Navigate to "HR Agent Workspace" at bottom let you can find the setting icon, click that and it will open the page configuration. And under "Case Creation" tab provide the value of the fields that you want to display.
If my response helped, please mark it as correct.
Reagrds,
Madhuri
