I am on Washington DC - why am I getting status of "nearing end of life" on my instance?

[iglencross]

When Xanadu was realeased the status of my instance turned to "nearing end of life".

I thought we still had N-1 support,  so I shouldn't go end of life until Yokohama is released?  Which is still around six months away.

Or does this status now get set to "nearing end of life" as soon as you are one version behind? So we have a long term view of the word "nearing".

[John Johnson]

And, here is a good page for reference.

https://www.servicenow.com/community/now-platform-articles/servicenow-versions-release/ta-p/2312014

[sbh]

Thanks for your response but that's the post I was referring to when I said

"There's one provided by a community user and it says releases are in the second and fourth quarters of every year, whereas I think they now come out in the first and third quarters. We should not have to guess at this, and I know they used to provide the information."

So I'll repeat: hey, ServiceNow, we should not have to guess at this, and I know you used to provide this - very basic and necessary - information.

[Community Alums]

Hi @iglencross ,

The warning message is a feature ServiceNow has rolled out to notify customers that they are nearing the end of life for a particular release family.  Customer's instances would show the same message if upgrades were not scheduled for them. The message shows regardless of which version they are scheduled to upgrade to and goes away once on a supported release family.

If the customer is entitled to N-2, as of today (Nov 2024), the supported version is Xanadu (N), and N-2 versions are Vancouver & Washington DC.

If the customer is entitled to N-1, as of today (Nov 2024), the supported version is Xanadu (N), and N-1 version is Washington DC.

End-of-Life - Unsupported release family upgrades FAQ