inbound action email logs

[tGhadage]

Hi Guys, 

I have to create an inbound action where p2 incident have to be created where incident record are not created so have been getting these logs. 

" Received id=<IA0PR04MB878509761319457BE05ADE058BD72@IA0PR04MB8785.namprd04.prod.outlook.com> Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank " 

for this email log can you please guide me on this thanks!!

[Paul Curwen]

This seems to be saying that you have not set a value or have an incorrect value in the System Property: glide.email.forward_from_prefix

When an inbound action triggers and processes an incoming email for a match The system looks for ‘FW:’ or ‘FWD:’ as the prefix in the subject line (Case sensitivity doesn’t matter). In addition, the system also looks for ‘From:’ in the body of the email. This must match exactly.

Here is an example of the system property correctly formatted

The platform classifies an email as being  forwarded only when it meets all of these criteria:

• The subject line contains a recognized forward prefix such FW: as mentioned in the email properties.
• The email body contains a recognized forward string such as From:

Only if both of these conditions are met, then the email is classified as a 'Forward' receive type, and will be processed by 'Forward' type inbound email actions.

[tGhadage]

Hi @Paul Curwen , 

this is my code as its not creating incident record can you please mention whats wrong with it: 

 if (email.origemail.indexOf("Tushar.Ghadage@test,com") > -1 && email.subject.indexOf("Fw: GL   Workbench New Extract Refresh Failed")) {

        current.impact = 2;

        current.urgency = 2;

        current.priority = 2;

} 

as its creating p4 incidents

thanks!!!

[Ashwini Sawant2]

Hello @Paul Curwen ,
In my case, HR case is getting triggered but it got triggered to wrong group. Also getting this error in the log "Received id=<PAXPR06MB980603B6191B75E89FA2@PTGPR06MB7501.euhtxd06.prod.outlook.com> Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank"

Can you help me with the root cause.