Include the Short Description in the subject for emails sent after creating an incident

[Hubert6]

We have an almost out of the box configuration of Service Now that sends an email to users after an incident is created.  Is it possible and how would I edit the subject of that email to include the Short Description from the Incident?

[Brian Lancaster]

Go to System Notification > email > Notifications. Look for the notification named Incident was opened. Then on the what will it contain tab you can modify the subject to include ${short_description}.

[Vaibhav127 · Accepted solution]

Hi @Hubert6 ,

In your notification record just add this in the subject ${short_description}.

[Hubert6]

Thanks Brian Lancaster and Vaibhav127

That worked.