Is there any backend identifier on case to identify if work notes are added or additional comments

[ashu1612]

I have a requirement where whenever additional comments are added, script include will send those comments to third party. Is there any identifier on case through I can identify if any additional comment so that BR which calls the script include can be triggered.

[AnirudhKumar]

You can use a BR with filter condition saying , 'Additional comments changed'.

In the script, just add 

current.comments.getJournalEntry(1);

[Jeffrey Siegel]

You can also compare

if(current.comments.getJournalEntry(1) != previous.comments.getJournalEntry(1)){

//do something

}

[Ravi Gaurav]

Hi @ashu1612 

you can use getJournalEntry() will help you out.

Glide to the table and create a object and use 

obj.comments.getJournalEntry(1);

There is al logic to add  entry with numbers:-

getJournalEntry(1) Gives you the most recent entry

getJournalEntry(-1) Gives you all entries