MFA - Email Verification

[Sruthi17]

I've created a new user account in ServiceNow.

I've ensured email is associated with it

I set the password as admin and try local login

I'm successfully logged in

Now I'm redirected to the MFA page

I try email verification

But I cannot see any outbound emails sending the verification code.

Can anyone help me understand what I'm missing?

[Ankur Bawiskar]

@Sruthi17 

is this for your PDI?

By default email sending and receiving is disabled in PDI.

Use Authenticator app to use MFA, login and then enable email sending and receiving for your PDI

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