Micro-Certification-Service Now University-Issue
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05-19-2026 03:27 PM
Hello,
I am stuck on the last step, step 6, on the Micro-Certification in Service Now University.
Anybody have any helpful hints on what I am missing?
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05-20-2026 04:20 AM - edited 05-20-2026 04:21 AM
Ahoy @PorschaB,
could you possibly share what course are you taking?
If it is Welcome to ServiceNow, then give this a read: Complete Guide: Welcome to ServiceNow (Zurich) Micro-Certification Assessment Task Notes.
If it is another course, please share which one is that, your requirement is too vague to answer you meaningfully 😛
EDIT: also when you say "Step 6 is not validated", nobody remembers it by heart, so it would be a great help if you could share the requirements, then what you did and we can review/suggest what to do next
Where the rules are real, you'll find me
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05-23-2026 11:21 PM
Hi @PorschaB
Refer this video : https://www.youtube.com/watch?v=NKuhjwFO6hQ
Note: if you are performing different course simulator, mention the course name.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-24-2026 12:29 AM
Hi @PorschaB,
May I know which course you are referring to?
If possible, add some screenshots here. So that, will help you.