My instance is not showing

[spp02125]

Hi Team,

Request your help retrieving my instance as all my learning is saved in it

My dev/training instance is not showing.I have my instance extended .However when i open the instance it says site cannot be reached.please take a look at belowlink

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/home

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/classic/params/target/i...

[SD_Chandan]

Hi @spp02125 ,

Kindly raise an ticket from help center or From Virtual chat bot on ServiceNow University itself 

[Chavan AP]

@spp02125  Short answer: Your ServiceNow training instance appears to be hibernated or expired.

Immediate actions:

1. Check ServiceNow Developer site - Log into https://developer.servicenow.com
2. Wake/Extend instance - Look for "Manage Instance" option to wake hibernated instances
3. Contact ServiceNow Support - If wake option isn't available, submit ticket through developer portal
4. Check email - ServiceNow sends hibernation/expiration notifications

Common causes:

• Instance auto-hibernates after inactivity (usually 10 days)
• Training instance expired beyond extension period
• Account/subscription issues

If the instance is permanently gone, you'll need to request a new one through the ServiceNow Developer program. Training instances have limited lifespans and cannot always be recovered.

[Simon Hendery]

Hi @Chavan AP 

I think you used genAI to create this answer? Much of what you've posted is wrong.

[AndersBGS]

Hi @spp02125 ,

Based on your screenshot your question doesn't make sense?.... From the screenshot you can click "open my instance" to start building according to the ServiceNow University module that you're working on.