My instance is not showing

[spp02125]

Hi Team,

Request your help retrieving my instance as all my learning is saved in it

My dev/training instance is not showing.I have my instance extended .However when i open the instance it says site cannot be reached.please take a look at belowlink

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/home

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/classic/params/target/i...

[Nikhil Bajaj9]

Hi @spp02125 ,

Many times it happens, your lab instance is hibernating or terminated so you have 2 options -Either wait it to be wake up and running or get a fresh lab instance as you can request upto 8 lab instances and even can extend those. After geeting a fresh lab instance, redo the activity, it will help you in revising the topic so no harm in it.

[Bhuvan]

@spp02125 

If your instance is in hibernation, wait for 20 minutes wake it up. From your screenshot, it should be available and you should be able to access it. If you have bookmarked and trying direct URL, try accessing using 'Open My Instance'. If it does not work, try to login from Incognito or InPrivate Window.

It it still does not work, create a case via Now Learning Help Center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan