My instance is not showing

spp02125 · 3 weeks ago

Hi Team,

Request your help retrieving my instance as all my learning is saved in it

My dev/training instance is not showing.I have my instance extended .However when i open the instance it says site cannot be reached.please take a look at belowlink

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/home

https://nowlearning-nlinst03186095-1fcnn-0001.lab.service-now.com/now/nav/ui/classic/params/target/i...

Nikhil Bajaj9 · 3 weeks ago

Hi @spp02125 ,

Most of the times in these cases- lost data is not recovered, we get the fresh instance only so finally your issue is resolved although Partially. Please select the appropriate answer as solution accepted and close the thread. As per my POV- you should appreciate efforts from everyone .

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

View solution in original post

Nikhil Bajaj9 · 3 weeks ago

Hi @spp02125 ,

Many times it happens, your lab instance is hibernating or terminated so you have 2 options -Either wait it to be wake up and running or get a fresh lab instance as you can request upto 8 lab instances and even can extend those. After geeting a fresh lab instance, redo the activity, it will help you in revising the topic so no harm in it.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Bhuvan · 3 weeks ago

@spp02125

If your instance is in hibernation, wait for 20 minutes wake it up. From your screenshot, it should be available and you should be able to access it. If you have bookmarked and trying direct URL, try accessing using 'Open My Instance'. If it does not work, try to login from Incognito or InPrivate Window.

It it still does not work, create a case via Now Learning Help Center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@spp02125

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

spp02125 · 3 weeks ago

Hi Buvan,

Thanks for your response

I tried following above steps but did notget back my previous work but was abl eto get new instance

Although i was looking at getting my lost data im happy that something atleast is working

Thanks again,

Sushma

Bhuvan · 3 weeks ago

@spp02125

Thanks for the update, glad to know instance is accessible.

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan