My Personal Instance is suspended sudenly while I am developing

[DanielWan]

My Personal Instance is suspended suddenly while I am developing:

steps:

1. Login to Developer site, seems all are working correct:

2. Open Instance by Clicking the "Start Building" or from the save PDI link https://dev98903.service-now.com , got error like below:

Does anyone know why it suddenly came to this status,and how to resolve it?

[AndersBGS]

Hi @DanielWan 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence there is no option to recover a lost PDI.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Mark Roethof]

Hi there,

You probably already know that there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made. Though posting your question here... will have zero effect.

I have already mentioned it to the Community team to make this somehow more visible, so posting questions like these can be prevented since no one can help anyway.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.

[DanielWan]

Hi, @Mark Roethof 

Thanks for you response.

I have encountered this three times in one month.

Each time I requested a new PDI.

Is there any operation which will accelerate the suspending of the PDI?

for example:  installed too many plugins

[Mark Roethof]

That is a question for ServiceNow 🙂 I don't think you will get any answer on that.