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09-14-2026 08:22 AM
I'm looking for working with our 3rd party configuration vendor and wads wondering if there were any tips that could be shared.
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09-14-2026 08:46 AM
Hello @cbomgardner ,
For ServiceNow 3rd-party vendor configurations, always prefer OOB functionality, provide only the required access, follow the WADS/change approval process, avoid direct production changes, properly document customizations, and test everything in Dev =>Test/UAT => Production. Also review vendor changes for security, performance, maintainability, and upgrade compatibility.
You can refer this :
https://www.servicenow.com/community/itsm-forum/adding-third-party-contacts-suppliers/m-p/612027
https://www.youtube.com/watch?v=rmBnblJsYKs&t=35s
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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09-14-2026 08:46 AM
Hello @cbomgardner ,
For ServiceNow 3rd-party vendor configurations, always prefer OOB functionality, provide only the required access, follow the WADS/change approval process, avoid direct production changes, properly document customizations, and test everything in Dev =>Test/UAT => Production. Also review vendor changes for security, performance, maintainability, and upgrade compatibility.
You can refer this :
https://www.servicenow.com/community/itsm-forum/adding-third-party-contacts-suppliers/m-p/612027
https://www.youtube.com/watch?v=rmBnblJsYKs&t=35s
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
