On premise instance requirements

[marcinkopiec]

I'm looking for specific requirements (servers, database, application server) that are required to install an on premise ServiceNow application. Unfurtunately I couldn't find it into product documentation.

[Alessandro Alme]

Hi!

ServiceNow is a cloud-based solution, but this post maybe can help you: https://community.servicenow.com/community?id=community_question&sys_id=4add8f6ddb9cdbc01dcaf3231f96...

Thanks,

Alessandro.

[Victor Sutherl2]

Hi,

This information is available. 

ServiceNow is, as Alessandro has detailed above, cloud based application, however for a breakdown of on-premise requirements, your ServiceNow Account Manager may be able to provide some of the following information if approved.

They may be able to assist with (not limited to): 

- Application Layer

• Total Servers: RAM/ Server size, CPU Cores, Nodes, etc..

- Database Layer

• Total Servers: RAM/ Server size, Cores, Storage type, etc..

- Backup
- Supporting Applications
- Monitoring
- Hardware & Sizing / Scaling
- and various others... 

Please either reach-out to an Approved ServiceNow Partner or your ServiceNow Account Representative and I'm sure either will be happy to help.

Another option is to log a ticket if you are an existing customer via the HI Portal. ServiceNow Hi

I cannot provide any details of the above as it is confidential information and may only be published by ServiceNow themselves.

[traceymaycock]

Hi Marc,

You might also want to take a look at our On Premise Planning and Deployment Guides:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0563545

https://hi.service-now.com/kb_view.do?sysparm_article=KB0563731

Kind regards

Tracey

[rajalakshmi12]

Hi Tracey,

I am unable to access the Hi portal knowledge articles.

Thanks & Regards,

Raji.