Operational Technology

ManishR26415704
Tera Contributor

‎07-23-2025 11:52 PM

what are packages for Operational technology management, is there separate packages like standard or professional similar to ITSM

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Service_RNow
Mega Sage

‎07-23-2025 11:56 PM

@ManishR26415704 

In ServiceNow, Operational Technology Management (OTM) is a specialized solution aimed at managing industrial or physical assets (like those in manufacturing, energy, transportation) — extending beyond traditional IT assets. Unlike ITSM, which has well-defined Standard and Professional packages, OTM does not currently have the same named packaging tiers (as of mid-2024).

However, here’s what you need to know about OTM packaging and structure:

🔹 1. OTM is a Licensed Application

  • OTM is a separately licensed product under the ServiceNow Operational Technology Management suite.

  • It builds on top of the CMDB, Discovery, and Asset Management capabilities.

  • You need to request access via your ServiceNow account executive or partner.

🔹 2. Underlying Plugins & Modules

Operational Technology Management includes or integrates with:

  • OTM Core: com.snc.ot_management.core

  • OTM CMDB Extension: Extends CI Class Models to handle OT assets like sensors, PLCs, etc.

  • OTM Discovery Integration: Often leverages or integrates with Service Graph Connectors or third-party tools (like Claroty, Nozomi, etc.).

  • OTM Risk and Security Posture Management (optional, requires integration with Security Operations or IRM).

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