Operational Technology

[ManishR26415704]

what are packages for Operational technology management, is there separate packages like standard or professional similar to ITSM

[Service_RNow]

@ManishR26415704 

In ServiceNow, Operational Technology Management (OTM) is a specialized solution aimed at managing industrial or physical assets (like those in manufacturing, energy, transportation) — extending beyond traditional IT assets. Unlike ITSM, which has well-defined Standard and Professional packages, OTM does not currently have the same named packaging tiers (as of mid-2024).

However, here’s what you need to know about OTM packaging and structure:

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🔹 1. OTM is a Licensed Application

• OTM is a separately licensed product under the ServiceNow Operational Technology Management suite.

• It builds on top of the CMDB, Discovery, and Asset Management capabilities.

• You need to request access via your ServiceNow account executive or partner.

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🔹 2. Underlying Plugins & Modules

Operational Technology Management includes or integrates with:

• OTM Core: com.snc.ot_management.core

• OTM CMDB Extension: Extends CI Class Models to handle OT assets like sensors, PLCs, etc.

• OTM Discovery Integration: Often leverages or integrates with Service Graph Connectors or third-party tools (like Claroty, Nozomi, etc.).

• OTM Risk and Security Posture Management (optional, requires integration with Security Operations or IRM).

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