PDI Reclaimed but I have been working in it every day

[gharshita24]

My PDI is reclaimed on (05 October 2026) even if i worked on it everyday. 


what shouldi do now ?

[Simon Hendery]

Hi @gharshita24 

Unfortunately there is nothing you can do other than start with a new PDI. There is no way to reclaim what you have lost and no tech support for PDIs. 

The PDI infrastructure is incredibly unreliable at present. Back up anything you don't want to lose - after every session. 

[gharshita24]

Hi Simon,

Thanks for the clarification. It’s quite disappointing to hear that there’s no way to recover the lost PDI or get any technical support for it.

I understand that starting with a new PDI may be the only option, but it would be helpful if ServiceNow could provide a more reliable PDI environment or some guidance on preventing this from happening again. 

Thanks for the information

[Simon Hendery]

"It would be helpful if ServiceNow could provide a more reliable PDI environment or some guidance on preventing this from happening again."

I agree!

[glideFather]

@Simon Hendery there are hints that PDIs could be available at all times and even with support buuuuuut that would be with subscription and not free anymore.

There was a survey related to this a few months ago, basically asking if you are willing to pay 20-30-40 USD per month to get your PDI more as a real instance than the demo version as we know it until today...

Not sure how this will be decided but it is obviously under ideation process by servicenow..