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Record Missing in an Update Set When Migrating Between ServiceNow Instances

GiovanniMaD
Tera Contributor

yesterday

Hi everyone,

Lately I've noticed an issue when modifying the Description of a form in the Service Catalog. In my DEV instance, the change is captured in the update set, but after moving the update set to QA, the description change is no longer there, as if it had never been included.

I use Update Source to move update sets between instances. Other changes, such as UI Policies, Client Scripts, or new variables, are migrated correctly. I also don't receive any errors when committing the update set.

Has anyone experienced this before or knows what might be causing it?

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marianbruma
Tera Contributor

yesterday

Hi @GiovanniMaD ,

The first thing I'd check is whether the Description change was actually captured in the update set.

Open the corresponding Customer Update (sys_update_xml) record and verify that the Description field is present in the XML. If it isn't, the change was never captured.

 

As a reference, ServiceNow's Update Set documentation explains how customer updates are tracked:
https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/system-update-sets/...

 

Hope it helps,

 

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