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Restore PDI

pallavigaik
Tera Contributor

4 weeks ago

Hi All,

 

My PDI is reclaimed due to instance inactivity. Due to some reasons I couldn't login my PDI for past few days. However there was lot of configurations done in the PDI. Hence I want to restore it. Please let me know if there is any way to restore it. I'm not able to find any page where I can raise this concern directly to ServiceNow Support team. Please help me out.

 

Thank you in advance.

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2 REPLIES 2

J Siva
Kilo Patron

3 weeks ago

Hi @pallavigaik 

Unfortunately, ServiceNow does not provide support for PDIs, and once a PDI is reclaimed due to inactivity, there is no way to restore it. The only exception is if you had manually taken a backup or synced your work to a GitHub repository earlier. If not, the instance and its configurations cannot be recovered.

Regards,
Siva

pallavigaik
Tera Contributor
In response to J Siva

2 weeks ago

It's sad to hear that 😑. Thank you for reverting @J Siva 

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