Seeking Best Practices for Establishing a ServiceNow ITSM Center of Excellence (COE)

[sneha a s]

Hello everyone,

I’m currently working on setting up COE (Center of Excellence) for IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this process

What are some best practices, strategies or key considerations you recommend for a successful COE implementation?

What challenges should we anticipate and avoid during this process?

Your experiences and advice will be invaluable to our efforts.

Thank you in advance!

Cheers

[Community Alums]

HI @sneha a s ,

I have referred to this beautiful article for my implementation : https://www.servicenow.com/community/itsm-blog/best-practices-for-a-successful-itsm-implementation/b...