ServiceNow CTA payment not reflecting in application status

[vishnukelam]

Hello Community,

I was selected for the ServiceNow CTA Program starting in February and completed the payment online successfully. However, the payment is not reflected on my application status page.

I have already opened a ServiceNow support case regarding this issue, but I have not received any response yet. It's been more than 10 days.

Has anyone faced a similar situation?
Are there any additional steps I should take or a specific team/contact I should reach out to in order to resolve this before the program start date?

Any guidance would be greatly appreciated.
Thank you in advance.

[GlideFather]

Hi @vishnukelam,

I believe there's nobody in the Community who can help you, try to add a comment to the Case that you have created, that's the right place to get support.. 

Good luck

[vishnukelam]

Thank you for your message. I appreciate your intention to help. However, it’s not necessary to respond to every question if you don’t have a definitive answer. Also, it’s difficult to predict whether no one in the community can help.

[Mark Manders]

ServiceNow Support doesn't handle NowLearning issues. You need to create a Case on NowLearning related to this. Update it daily, because the response can be terrible, especially now that there is a freeze in preparation for the update to Zurich exams.

[vishnukelam]

Thanks for the response.

I apologize if I was not clear the first time. I opened the case on Now Learning for the first time.

I will make sure to update the case daily.