What is kcs plugin, what features will be rolled out after installing ?

MANGINENIM
Tera Contributor

14 hours ago

What is the use of kcs plugin, what will be the major features after installing, 

i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi, and all those features, what so much special about kpi, why kpi plugin(com.snc.knowledge_kcs_capabilities). anyone can help me on this.

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AndersBGS
Tera Patron

9 hours ago

Hi @MANGINENIM ,

 

Have you read the documenting for knowledge center services?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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